Frequently Asked Questions
I Have a Question About…
Orders
Our amazing customer support team is happy to help resolve any order issues. Our chat support team is available daily from 8am - 5pm PDT.
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After you place your order, you’ll be emailed a unique order ID. You can look up your order any time here: https://www.gearbubble.com/track
If you don't have the order ID, you can also look up your order with the email address used during purchase.
Orders are generally processed and shipped Monday-Saturday. Once a shipping label is printed, it may take up to 24-48 hours to see movement and updated shipping details on the carrier’s website.
Our team prioritizes quick delivery on every order. Since we work quickly to get orders out the door, it is not always possible to make changes after an order is placed. We recommend contacting our support team as soon as possible to request a change. If we are able to accommodate the change, we will do so.
Our team prioritizes quick delivery on every order. Since we work quickly to get orders out the door, it is not always possible to cancel after an order is placed. We recommend contacting our support team as soon as possible to request a cancellation. If we are able to accommodate the cancellation, we will do so.
In the event of a billing issue, please contact our support team who will be happy to resolve the issue. Our chat support team is available daily from 8am - 5pm PDT.
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If a product in your order is unavailable, please contact our support team as soon as possible. Our chat support team is available daily from 8am - 5pm PDT.
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Shipping & Delivery
Fulfillment times will vary between each product. For an estimated fulfillment time, please see our fulfillment network for current turnaround times.
Delivery times vary between each product. Most are delivered within 3-5 business days. However, some products and holidays can lead to longer periods. For estimated time frames, please see below:
3-5 Business Days:
• Mugs including 11oz White and Black Mugs, 15oz White and Black Mugs, Travel Mugs, Camper Mugs and Two-toned Mugs
• Shot Glasses
• Ornaments
• Candles
• Precious jewelry
• Leather Bracelets
• Men's Crosses
• Dog tags
• Posters
• Pillowcases
7-12 Business Days:
• Tumblers
• Wine Glasses
5-8 Business Days:
• Garments
• All Over Print Shirts
Please note: Although our team works diligently to fulfill orders as quickly as possible, peak periods during holidays may cause unforeseen delays. Delivery times during busy holiday seasons may increase to 7-12 business days.
The joy of a holiday gift surprise is something we take very seriously. That’s why our team works diligently to fulfill orders as fast as possible, especially during peak holiday periods. Unfortunately, the holiday rush can cause unexpected delays with fulfillment and shipping with the carrier. Due to unforeseen circumstances that may occur, we’re unable to guarantee delivery dates.
We offer shipping around the world! However, there are a few places we unfortunately cannot deliver to. Please note: We cannot deliver to military addresses or the following countries: Afghanistan, Belarus, Bhutan, Brunei, Chad, Cuba, Fiji, Germany, Iran, Jordan, Laos, Libya, Macao, Mongolia, Russia, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine and Yemen.
Unfortunately, we are unable to offer expedited shipping services at this time.
International shipments may require additional duties and taxes to be paid by the customer. These additional fees are not covered by Gearbubble shipping rates. Gearbubble is also not responsible for packages held in customs or for any customs duties or brokerage fees owed.
Selling Products on Gearbubble
It’s free! You can create a Gearbubble account and start creating products at no cost to you.
We pride ourselves on removing upfront costs so you can start your print-on-demand business worry free. With that said, we only take a small cost from each product sale. For full transparency, you can see the base costs when launching each product.
You bet! Our team has partnered with expert eCommerce sellers to share effective strategies that will show you how to effectively sell in today’s print-on-demand climate. The best way to get all of our up-to-date training, as well as automated tools and software, is inside Gearbubble Platinum.
You can sell your products directly on the Gearbubble platform. We also offer software integrations with Amazon, Etsy, Shopify and eBay. It is possible to sell your Gearbubble products at Walmart, but you need to list and fulfill those orders manually.
To keep your print-on-demand business hassle-free, our team handles customer service inquiries on your behalf for orders processed through Gearbubble.com
Gearbubble Pro store owners and Dropship sellers will need to manually handle customer service inquiries.
For a complete list of Gearbubble products, check out our Product Catalog.
To see the base cost of any of our products, log into your Gearbubble account. Beside “Dashboard”, click the “$” sign and you will see a complete list of products with their base and shipping costs.
Nope! Our sellers are located worldwide and we are incredibly proud of our International community.
Absolutely! By signing up for a free dropship plan, you can place a manual order for your desired product sample.
Yes, we offer custom branding options for our jewelry products. To use this feature, log into your Gearbubble account, click on your name in the upper right, select settings and then you'll see the jewelry branding option. Simply hit the checkboxes to turn on custom branding features for all of your jewelry orders. You can also disable this feature per product in the campaign settings as well.
Yes, we offer bulk order discounts! You will get a discount of:
• $0.10 per item on the purchase of 10 to 24 items
• $0.25 per item on the purchase of 25 to 49 items
• $0.50 per item on the purchase of 50 to 74 items
• $0.75 per item on the purchase of 75 to 99 items